Our Technical division provides nationwide catering equipment maintenance services.

Each of the services listed below are available as a complete solution package or individually, providing you with the flexibility and security to utilise our full portfolio as and when you need it.

Repairs

AGGORA Technical offer a 24hr breakdown service covering a wider range of preparation & cooking, refrigeration and beverage & warewashing equipment. Depending on the severity of the breakdown, we can have an experienced and qualified engineer at your site in as little as four hours. We’ll agree a job spend limit for your site, meaning in most cases we’ll be able to fix the fault first time.

From food processors to combi ovens and hot servery equipment, we are on hand to ensure your equipment is working efficiently at every stage of your cooking operations. Find out more about the types of preparation and cooking equipment we service, and how we can help with your equipment maintenance.

We have a number of dedicated refrigeration engineers in each region of the UK who have specialist skills in refrigeration maintenance and are fully aware of the implications of equipment breakdown within your business.

What types of refrigeration equipment do we service?

  • Walk in freezers and coldrooms
  • Upright and counter fridges and freezers
  • Blast chillers and freezers
  • Display counters and multideck fridges
  • Ice machines and cellar cooling

Refrigeration management for today’s kitchens

Managing your refrigeration equipment incorrectly can be a costly mistake. Our dedicated refrigeration teams are fully aware of the risk and cost of food contamination, and are always ready to respond to emergency call outs. With back up refrigeration becoming rarer in modern operations, we focus on fixing first time, reducing downtime to an absolute minimum.

Complying with refrigeration laws

Recording refrigerant gas types and quantities, as well as gas emissions (leakage) and supporting documentation of when and by whom additional refrigerant gas is added to equipment, has put extra pressure on the workplace in recent years. We can help to alleviate this through our online F-Gas tracking system.

From a blocked coffee filter to a dishwasher breakdown, we understand that your beverage and warewashing equipment is critical to your operations. As well as reactive and planned maintenance, our engineers can provide advice to keep your beverage & warewashing equipment in good condition.

What types of beverage and warewashing equipment do we service?

  • Pour & serve and traditional coffee machines
  • Bulk brewers and water boilers
  • Pressurised boiler inspections
  • Undercounter, hood, rack and flight dishwashers
  • Glasswashers, pot washers and waste disposals
  • Water filters and water softeners

Beverage and warewashing equipment maintenance

With beverage machines and warewashing equipment having major downtime effects on operations and profitability, we understand the importance of getting this type of equipment back to working order. Mixing water with electrical components brings scale prevention and electrical safety to the top of our maintenance objectives. Our service teams will only fit genuine manufacturer’s parts; installation of ‘cheaper’ parts more often will end up costing more over the life of the product than our recommended genuine well-made components. We can also help with commercial limescale treatment.

Commercial limescale Treatment

A high percentage of equipment faults relate to scale, thus the effects of limescale on your maintenance budget can be immense. AGGORA Clients have the facility to manage their ‘fight against scale’ online, through our online scale manager.

Where scale build-up occurs in internal pipe-work, it restricts the flow of water causing serious and expensive damage to equipment. Where scale build-up occurs on heating elements it will insulate the elements forcing them to use far more energy than needed to heat the water, leading to early burn-out.

The two main types of treatment, Water Softeners and Water Filters, need different types of daily management:

Water softeners – These add a slight amount of salt to the water, which has the effect of greatly reducing the amount of dissolved limescale which will be released when the water is heated. Only suitable where the water is not directly for consumption, i.e. dishwashers. Daily monitoring is simply focused on maintaining salt levels.

Water Filters – also called calcium treatment units (CTU), are suitable for direct consumption as the water passes through these filters. Mainly used on combi-ovens, steamers, ice makers and beverage machines, daily monitoring is not required; however their life span is short lived, and the effects of not changing the filter on time are significant.

Not managing water filter exchange programs is unintentionally at the root of most catering operational scale problems. A water meter is essential for taking flow readings, and volume dependant the majority of filters need to be replaced every 3 to 6 months.

Planned Preventative Maintenance

A PPM contract can help you to:

  • Ensure your unit complies with relevant legislation
  • Keep track of any potential problems with your equipment
  • Reduce risk of breakdown
  • Improve energy efficiency and operational safety

Our three most popular planned maintenance agreements:

Value Added Maintenance

We provide a full equipment service appraisal based on safety factors, correct operation, structural efficiency, and cosmetic appearance; ensuring each item remains energy efficient and operationally safe, reducing the risk of breakdown and unscheduled repairs.

  • Equipment breakdowns charged on a ‘pay as you go’ basis
  • All PPM service frequencies are asset type driven (i.e. gas twice a year, electrical items once a year)
  • Includes an annual Gas Safety inspection on all gas appliances
  • The same as Option One, however all labour charges for breakdowns are included
  • Spare parts charged additionally (subject to service exclusions, i.e. no power to the unit).
  • The same as Option One, however all labour and parts charges for breakdowns are included
  • Spare parts charged additionally (subject to service exclusions, i.e. no power to the unit).

Workshop Solutions

Operating our own dedicated workshop and solutions provide clients with the flexibility for off-site repairs. Our workshops are used daily for engineer training, bespoke equipment modifications, and portable ‘plug and play’ equipment repairs. With training and meeting rooms adjacent to the workshop facilities, we are able to offer an excellent off site support service.

Examples of ways in which customers and supply partners utilise our workshop solutions include:

  • ‘Repair to stock’ solutions where the client or manufacturer hold breakdown stock to swap in and out at point of failure.
  • Manufacturer back to base warranty repairs – we assist and manage the process of back to base repairs for items returned within warranty.
  • Equipment training for catering staff to ensure knowledge about best practices when using equipment, and subsequently reducing faults caused by user error.